- Type:
- Hospice site
- Borough:
- Abbey Wood
- Commitment:
- Fridays - 4 hour shift during daytimes/evenings
How you can make a difference
Our Reception Volunteers help us provide the highest quality of care to local people by making sure that anyone visiting the hospice receives a warm and friendly welcome. We are looking for volunteers who can support with cover on our hospice reception on Fridays, for one of the following shift times:
- 10.30am - 2.00pm
- 1.00pm - 4.30pm
- 4.30pm - 8.00pm
What you will be doing
- Welcoming visitors to the hospice and assisting or signposting as necessary
- Answering the reception telephone, giving advice or transferring the call to the required person/ department
- Taking payments through the till for shop sales, meals and confectionary
- If required at the end of the day, cash up and balance the till
- Assist the receptionist with administrative duties, e.g. photocopying and keeping information racks and the shop well stocked
- Out of hours, take receipt of goods and monetary donations, thanking the donor and give the appropriate receipt
- Maintain tidiness in the reception and visitors’ lounge
- Offer patients and visitors refreshments if required
- In the absence of the receptionist, open up reception and close at the end of the day
What skills and qualities can you bring?
- Friendly and approachable
- Strong telephone communication skills
- Computer literate with competency in Microsoft Office
- Ability to deal with situations sensitively and appropriately
- Ability to maintain strict confidentiality at all times and adhere to the Data Protection Policy
What’s in it for you?
- This is a really rewarding role where you can make a meaningful difference to people in your community
- Learn new skills and gain more confidence
- Receive an induction, relevant training, the support you need to carry out your role, and agreed out-of-pocket expenses (reimbursed within our guidelines)
- Ongoing support from your volunteer manager
- A 25% discount on all items in our shops (excluding furniture & new goods) and 10% discount on furniture
To start your volunteer journey with us, please download our application form below.
If you would like to speak to our team or find out more about volunteering with us, please contact us on 020 8320 5812 or email us.